Our team at Fix A Flix Box is always here to help you in case you need any assistance with any product you have bought from us.

Please feel free to send us an email at [email protected] mentioning your Order Id and a clear description of the issue you are facing. You can also contact us on our Instagram Page and get guided from there.

REFUNDS & REPLACEMENT

We accept Returns of products in case if there is any unfortunate incident and you receive your Product DAMAGED or in case if you have received a wrong product by mistake.

In such a case, we request you to contact us immediately within 72 hours of receiving such product by writing an email to us at [email protected] with the details of the issue and attach relevant images in the email and ensure to mention your Order Id. Please use the email id from which you had originally placed the order.

Once your case is approved, we will initiate a Return of the Package from you. Once we receive it and after Due Diligence, a replacement will be issued free of cost.

To be eligible for a return, your item must be unused with no wear and tear and in the same condition that you received it. It must also be in the original packaging.

Our Customer Care team will Guide you, how to return the Product to us. We will ensure that your queries are served on Priority.

CANCELLATION

All sales are final and we do not cancel and offer refunds.

If you have made Duplicate orders by mistake, please write to us at [email protected] and we will be ready to help you.

All Sales are Final.

In extreme cases, and on case to case basis if the Cancellation is approved then there will be a Deduction of the Payment processing fees which is a Non Refundable amount towards the Fees of Third Party Payment Gateway and the Website Subscription charges.